1. Introduction
Welcome to Pina77, the online gaming platform made for Filipino players across the Philippines. This Privacy Policy explains how Pina77 ("we", "us", "our") collects, processes, stores, and protects your personal information when you use our website at pina77.com, our mobile apps, and related services.
By creating a Pina77 account or continuing to use any part of our platform, you agree to this Privacy Policy. If you disagree with any part of it, we recommend that you stop using our services and contact us to close your account.
We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and the regulations enforced by the National Privacy Commission (NPC) of the Philippines. Our operations also follow the licensing requirements of PAGCOR.
2. Information We Collect
When you register or use Pina77, we collect different types of personal information depending on how you interact with our platform. Here's a straightforward breakdown:
2.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number (commonly a Globe or Smart number)
- Government-issued ID details for KYC verification (e.g., PhilSys ID, passport, driver's license)
- Billing and account details linked to your GCash, Maya, GrabPay, or bank account (BDO, BPI, UnionBank, etc.)
- Username, password (stored as encrypted hash), and security preferences
- Communication history when you contact our support team
2.2 Information Collected Automatically
- IP address, device type (Android or iOS), browser type, and operating system
- Pages visited, games played, bets placed, and session duration
- Cookies and similar tracking technologies (more on this in Section 7)
- Geolocation data to verify you are accessing from the Philippines
2.3 Information from Third Parties
- Identity verification data from accredited KYC service providers
- Transaction data relayed by GCash, Maya, GrabPay, Coins.ph, and banking partners
- Fraud risk signals from payment processors and security partners
3. How We Use Your Information
Your privacy policy rights under the DPA include knowing exactly why your data is being used. Here's what Pina77 uses your information for:
- Account management: To create, verify, and maintain your Pina77 player account.
- Transaction processing: To process deposits in ₱ and withdrawals via GCash, Maya, BDO, BPI, UnionBank, and other supported local payment channels.
- Legal compliance: To meet our obligations under PAGCOR licensing, the Anti-Money Laundering Act (AMLA), and the DPA.
- Security: To detect and prevent fraud, money laundering, and unauthorised account access.
- Customer support: To resolve your queries and complaints faster.
- Platform improvement: To analyse usage patterns and improve game offerings, site performance, and player experience.
- Responsible gaming: To monitor for signs of problem gambling and offer intervention tools where needed.
- Communications: To send you account notices, security alerts, and — with your consent — promotional offers relevant to your gaming activity.
4. How We Share Your Information
Pina77 takes your privacy seriously — we do not sell your data, full stop. But there are limited situations where we may share your information with trusted parties:
- Service providers: Payment processors (GCash, Maya, GrabPay, InstaPay/PESONet networks, Visa/Mastercard gateways), KYC partners, cloud hosting providers, and customer support tools — all bound by strict data processing agreements.
- Regulatory authorities: PAGCOR, the AMLC (Anti-Money Laundering Council), the NPC, or other government agencies when legally required.
- Group companies: Affiliated entities within the Pina77 group, only for the purposes outlined in this policy.
- Business transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the successor entity — you will be notified in advance.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are not allowed to use your personal data for their own purposes.
5. Data Security
Pina77 invests heavily in technical and organisational measures to keep your data safe. Our security setup includes:
- 256-bit SSL/TLS encryption for all data in transit between your browser or app and our servers
- AES-256 encryption for sensitive data stored at rest, including payment information
- Two-factor authentication (2FA) options for your Pina77 account login
- Regular penetration testing and vulnerability assessments by independent security firms
- Strict internal access controls — only authorised Pina77 staff can access player data, and only to the extent needed for their role
- Intrusion detection systems and 24/7 security monitoring
While we do everything we can to protect your information, no system is 100% impenetrable. If a data breach occurs that affects your rights, we will notify you and the NPC within the timeframes required by the DPA.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Philippine law. Specifically:
- Account and KYC data is retained for a minimum of 5 years after account closure, as required by AMLA regulations.
- Transaction records are kept for at least 5 years for audit and regulatory compliance purposes.
- Marketing preferences and opt-in records are kept until you withdraw your consent.
- Customer support communications are kept for up to 3 years after resolution.
After retention periods expire, your data is securely deleted or anonymised so it can no longer be linked to you.
7. Cookies and Tracking
Pina77 uses cookies and similar technologies to make our platform work better for you. Here's what we use and why:
- Essential cookies: Required for the site to function — things like keeping you logged in and remembering your session.
- Performance cookies: Help us understand how players use Pina77 so we can make improvements.
- Functional cookies: Remember your preferences, like language settings and game history display.
- Analytics: Aggregate, anonymised data to understand traffic patterns and popular games.
You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use certain features of Pina77.
8. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by Pina77:
- Right to be informed: You have the right to know how your data is collected and processed — that's exactly what this policy is for.
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data in your account.
- Right to erasure: In certain circumstances, you can request deletion of your data. Note that some data must be retained for legal compliance reasons even after a deletion request.
- Right to object: You can object to the processing of your data for direct marketing purposes at any time.
- Right to data portability: You can request your data in a structured, commonly used format.
- Right to lodge a complaint: If you believe your data rights have been violated, you can file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.
To exercise any of these rights, contact us at the email address provided in Section 10 below. We will respond within 15 business days in most cases.
9. Minors
Pina77 is strictly a platform for adults aged 21 years and above, in accordance with PAGCOR regulations. We do not knowingly collect personal information from anyone under the legal gambling age. If we discover that a minor has created an account, we will immediately close the account and delete all associated personal data. If you believe a minor has registered on our platform, please notify us right away.
10. Contact Us
Got questions about this Privacy Policy, or want to exercise your data rights? Reach out to our Data Privacy Officer directly:
We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them within 15 business days. For urgent security concerns, contact our support team immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our business practices, or player feedback. When we do, we'll post the updated version on this page with a new "Last updated" date at the top. For significant changes, we'll also notify you via email or a notice on your Pina77 account dashboard. We encourage you to review this page periodically to stay informed about how we protect your data.
